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  • How can I cancel my subscription?
    You can cancel your subscription by following the links below: - For iOS users: https://support.apple.com/en-us/HT202039 - For Android users: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid If you have trouble doing so, please contact us.
  • Why do I get a warning notification and/or mail from Instagram when I login to your application?
    Instagram places great importance on the security of your account and you, and therefore wants to notify you of any activity that may seem suspicious. Since you are logging into Instagram through a platform you have not used before, Instagram notifies you. The warning message can be sent as a notification or a mail. Notification example: ​ Mail example: If the location shown as newly logged in on the incoming notification screen is not your location, this problem is caused by Instagram. Instagram may be using your IP location instead of your device location. If you are on cellular data this may be because your phone network may be using a close by hub city instead of your city as the location. ​ You have nothing to worry about. No one else enters your account and no action can be taken without your consent. You can read our Privacy Policy for more information about the data privacy.
  • What does Follower Limit mean?
    You may receive an alert like the one shown below. There is a follower limit to protect your account. When accounts with too many followers tries to use our app, Instagram servers will be overloaded to analyze followers and Instagram may detect this as suspicious activity and lock your account. We regularly update the follower limit after checking the numbers.
  • What is Instagram Error and why it occurs?
    To analyze your followers & profile, we send requests to Instagram. We show you your reports by analyzing the response that Instagram gives us. Sometimes, too many requests are sent in a very short time and Instagram classifies this situation as suspicious. They lock your account temporarily and require you to take action in order to prove that you still have your account.
  • I do not want to login to your app with my Instagram account. I'm worried something bad will happen to my account.
    Our app is an Instagram followers & profile analysis tool. You have to login using your Instagram account to obtain your personal reports. We never keep your password and any other personal data. You can read our Privacy Policy for more detail.

FAQ

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